VOCABULARY
TOEIC 顧客対応の頻出英単語
TOEICによく出る「顧客対応」関連の必須単語40語のリストです。これらの単語は、Part 3、4、7で特に頻出します。
Category: 顧客対応40 Key Terms
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顧客対応の語彙は、試験の多くのパートにまたがって出題されるため、集中的に覚えることでスコアアップに直結します。
Key Terms
| Word | Meaning | Example | Level |
|---|---|---|---|
| inquiry | A request for information | We received an inquiry about our new software. | Easy |
| warranty | A written guarantee to repair or replace a product | The laptop comes with a two-year warranty. | Medium |
| reimburse | To repay money someone has spent | The company will reimburse your travel expenses. | Hard |
| complaint | A statement that something is unsatisfactory | The complaint was resolved within a day. | Easy |
| refund | Money returned to a customer | A full refund was issued to the card on file. | Easy |
| exchange | To swap one item for another | You may exchange the item within thirty days. | Easy |
| satisfaction | The feeling of being pleased with a product or service | Customer satisfaction scores rose after the redesign. | Easy |
| loyalty | A customer's continued preference for a brand | The loyalty program rewards repeat purchases. | Medium |
| subscription | An arrangement to receive a service regularly for payment | Your subscription renews automatically each year. | Easy |
| retail | The sale of goods directly to consumers | Retail sales climbed during the holiday season. | Easy |
| clientele | The customers of a business collectively | The hotel attracts an international clientele. | Hard |
| testimonial | A written or spoken statement praising a product | The website features testimonials from long-term clients. | Hard |
| courtesy | Polite behaviour toward others | Staff are trained to handle every call with courtesy. | Medium |
| accommodate | To meet the needs or wishes of someone | We can accommodate special dietary requests. | Medium |
| resolve | To find a solution to a problem | The support team resolved the issue remotely. | Easy |
| escalate | To pass a problem to a higher level of authority | Unresolved tickets are escalated to a supervisor. | Hard |
| compensation | Something given to make up for loss or inconvenience | Passengers received compensation for the delay. | Medium |
| apologize | To express regret for a fault or failure | The manager apologized for the shipping error. | Easy |
| feedback | Comments about how well something is working | Customer feedback shaped the second version. | Easy |
| survey | A set of questions used to collect opinions | A short survey follows every support call. | Easy |
| prompt | Done quickly and without delay | We appreciate your prompt reply. | Medium |
| courteous | Polite and respectful | The receptionist was courteous and efficient. | Medium |
| guarantee | A formal promise about quality or performance | We guarantee delivery within three business days. | Easy |
| defective | Having a fault and not working properly | Return any defective item for a replacement. | Medium |
| replacement | A new item provided in place of another | A replacement was shipped at no charge. | Easy |
| eligible | Qualifying for something under the rules | Only unopened items are eligible for return. | Medium |
| expire | To reach the end of a valid period | The coupon expires at the end of the month. | Easy |
| redeem | To exchange a voucher or points for value | Points can be redeemed for free shipping. | Hard |
| referral | The act of recommending someone to a service | Most new clients come through referrals. | Medium |
| retain | To keep a customer from leaving | Discounts helped retain long-term subscribers. | Medium |
| outstanding issue | A problem that has not yet been settled | There is one outstanding issue on your account. | Medium |
| acknowledge | To confirm that something has been received | Please acknowledge receipt of this notice. | Medium |
| assurance | A statement given to make someone confident | We were given assurance that repairs would be free. | Hard |
| discretion | The freedom to decide something oneself | Refunds are issued at the manager's discretion. | Hard |
| goodwill | A friendly attitude that builds customer trust | The free upgrade was a gesture of goodwill. | Hard |
| amenity | A useful or pleasant feature of a place | Hotel amenities include a pool and gym. | Hard |
| premium | Of higher quality and price than standard | Premium members get priority support. | Medium |
| on request | Provided when asked for | An itemized invoice is available on request. | Medium |
| no obligation | Without any requirement to buy or continue | The trial is free with no obligation. | Medium |
| walk-in | A customer who arrives without an appointment | Walk-ins are welcome before five o'clock. | Medium |
よくある質問
なぜ顧客対応の単語を覚えるべきですか？
TOEICの出題テーマの多くは顧客対応に関連しており、文脈を素早く理解するために必須だからです。
どのように学習するのが効果的ですか？
単語の意味だけでなく、例文を通じてコロケーション（よく使われる単語の組み合わせ）として覚えるのが効果的です。
40語を覚えるのにどれくらいかかりますか？
1日10語を目安にすると、4日で一巡できます。翌日と1週間後に復習すると定着率が上がります。