VOCABULARY
Vocabulaire TOEIC — Relation client
Liste des 40 mots de vocabulaire relation client indispensables au TOEIC. Ces mots reviennent constamment dans les parties 3, 4 et 7.
Category: Relation client40 Key Terms
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Le vocabulaire relation client traverse plusieurs parties de l'examen. L'apprendre par thème fait gagner des points en compréhension orale comme en compréhension écrite, car vous reconnaissez la situation avant même d'avoir lu la question.
Key Terms
| Word | Meaning | Example | Level |
|---|---|---|---|
| inquiry | A request for information | We received an inquiry about our new software. | Easy |
| warranty | A written guarantee to repair or replace a product | The laptop comes with a two-year warranty. | Medium |
| reimburse | To repay money someone has spent | The company will reimburse your travel expenses. | Hard |
| complaint | A statement that something is unsatisfactory | The complaint was resolved within a day. | Easy |
| refund | Money returned to a customer | A full refund was issued to the card on file. | Easy |
| exchange | To swap one item for another | You may exchange the item within thirty days. | Easy |
| satisfaction | The feeling of being pleased with a product or service | Customer satisfaction scores rose after the redesign. | Easy |
| loyalty | A customer's continued preference for a brand | The loyalty program rewards repeat purchases. | Medium |
| subscription | An arrangement to receive a service regularly for payment | Your subscription renews automatically each year. | Easy |
| retail | The sale of goods directly to consumers | Retail sales climbed during the holiday season. | Easy |
| clientele | The customers of a business collectively | The hotel attracts an international clientele. | Hard |
| testimonial | A written or spoken statement praising a product | The website features testimonials from long-term clients. | Hard |
| courtesy | Polite behaviour toward others | Staff are trained to handle every call with courtesy. | Medium |
| accommodate | To meet the needs or wishes of someone | We can accommodate special dietary requests. | Medium |
| resolve | To find a solution to a problem | The support team resolved the issue remotely. | Easy |
| escalate | To pass a problem to a higher level of authority | Unresolved tickets are escalated to a supervisor. | Hard |
| compensation | Something given to make up for loss or inconvenience | Passengers received compensation for the delay. | Medium |
| apologize | To express regret for a fault or failure | The manager apologized for the shipping error. | Easy |
| feedback | Comments about how well something is working | Customer feedback shaped the second version. | Easy |
| survey | A set of questions used to collect opinions | A short survey follows every support call. | Easy |
| prompt | Done quickly and without delay | We appreciate your prompt reply. | Medium |
| courteous | Polite and respectful | The receptionist was courteous and efficient. | Medium |
| guarantee | A formal promise about quality or performance | We guarantee delivery within three business days. | Easy |
| defective | Having a fault and not working properly | Return any defective item for a replacement. | Medium |
| replacement | A new item provided in place of another | A replacement was shipped at no charge. | Easy |
| eligible | Qualifying for something under the rules | Only unopened items are eligible for return. | Medium |
| expire | To reach the end of a valid period | The coupon expires at the end of the month. | Easy |
| redeem | To exchange a voucher or points for value | Points can be redeemed for free shipping. | Hard |
| referral | The act of recommending someone to a service | Most new clients come through referrals. | Medium |
| retain | To keep a customer from leaving | Discounts helped retain long-term subscribers. | Medium |
| outstanding issue | A problem that has not yet been settled | There is one outstanding issue on your account. | Medium |
| acknowledge | To confirm that something has been received | Please acknowledge receipt of this notice. | Medium |
| assurance | A statement given to make someone confident | We were given assurance that repairs would be free. | Hard |
| discretion | The freedom to decide something oneself | Refunds are issued at the manager's discretion. | Hard |
| goodwill | A friendly attitude that builds customer trust | The free upgrade was a gesture of goodwill. | Hard |
| amenity | A useful or pleasant feature of a place | Hotel amenities include a pool and gym. | Hard |
| premium | Of higher quality and price than standard | Premium members get priority support. | Medium |
| on request | Provided when asked for | An itemized invoice is available on request. | Medium |
| no obligation | Without any requirement to buy or continue | The trial is free with no obligation. | Medium |
| walk-in | A customer who arrives without an appointment | Walk-ins are welcome before five o'clock. | Medium |
Questions fréquentes
Pourquoi le vocabulaire relation client est-il important au TOEIC ?
Une grande partie des questions du TOEIC se déroule dans un contexte relation client. Connaître ces termes permet de comprendre la situation immédiatement, sans deviner.
Quelle est la meilleure façon d'apprendre ces mots ?
Apprenez chaque mot dans sa phrase d'exemple plutôt qu'isolément, et retenez les collocations, c'est-à-dire les mots qui apparaissent régulièrement ensemble.
Combien de temps faut-il pour mémoriser ces 40 mots ?
À raison de 10 mots par jour, il faut environ 4 jours pour une première passe. Une révision le lendemain puis une semaine après suffit à fixer la liste.
Autres guides
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